Key Metrics for Talent Management

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Contents

Overview

Today’s business environment has made talent management a critical process for organizations to operate effectively and efficiently. As talent management acquires increasing importance, so do the performance metrics. For without vital statistical information, insights for effectively strategy formulation will be missing. The key metrics for talent management may vary from one organization to the other and are contingent on its unique growth plans and objectives.

What makes a real difference is that the metrics should be clear and well-defined, and lend themselves to easy tracking and measuring. Only if metrics provide insights that can be translated into real action, are they worth the effort of investing in. Most value can be derived out of key metrics when they are tied to the financial objectives of the organization. It is only when data is analyzed in this perspective that companies actually figure out where the snags are and take action to fix them.

It Pays to be Selective

Talent management systems cover the basic metrics like turnover rates, tenure (average) of employment, statistics related to recruitment like average time to hire, placement ratios etc. and aggregated performance evaluation scores. While these are integral to any talent management system, organizations need to measure & analyze their own talent management initiatives to determine what really works in their particular case. The tangible results that effective talent management delivers are -

  • Improved net profit margin,
  • Greater return on equity
  • And a better return on investment on various assets.

And this is achieved by spending significantly less than competitors on talent management initiatives, as only a smart selection of metrics is involved, analyzed and consequently measured.

Software solutions catering to HR needs can really catapult an organization’s gains, provided they are implemented strategically. The business objectives and goals must be free from any ambiguity and then these clear deliverables must be targeted using meaningful metrics.

Important Metrics

Studies point towards a few key metrics, which if kept tabs on, can help organizations effectively manage its people resources whether in growth phase or when facing a downturn -

TCOW: The total cost of workforce accruing to an organization for smooth functioning. When evaluated cleverly, it gives individual as well as aggregate measures and helps to pinpoint where exactly malaise lies and what precise measure would help remedy the situation. TCOW insights can aid critical talent retention & eliminate chances of losing valuable resources. It helps to see if options of reorganization and redeployment of talent can work out favorably, instead of resorting to layoffs.

Management span of control: This metric can point towards the possibility of eliminating unnecessary managerial positions. More people reporting to single a supervisor decrease hierarchies and bureaucratic tendencies. Analysis with regard to this metric could give significant insights into training and technology needs, and also about managerial as well as leadership abilities of individuals.

High performer turnover rate: While turnover rate is a basic metric, high performer turnover rate allows for setting a value to that attrition. There is a greater quantification possible and this leads in development of more effective retention strategies.

Career path ratio: This is indicative of upward versus horizontal mobility within the organization. Giving opportunity to employees to prove themselves, gain experience through cross departmental training etc. keeps the morale of the employees up and the interest levels too. The organization stands to gain in the long run as it has employees who are experienced adequately to the organization’s benefits.

Talent management index: An aggregate of metrics that works across the employee life cycle - from recruitment, to performance management, to strategies for retention. The managers are not only evaluated for direct business related results but are also held accountable for the handling of human capital that lies within their ambit.

Using key metrics, organizations can surge ahead of competition by using the cutting edge information that these metrics provide.

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